Last Updated: [Insert Date]
At Rip Curl, we stand behind our surf lifestyle products and want you to be completely stoked with your purchase. If you’re not 100% satisfied, we offer hassle-free returns and exchanges within 15 days of receiving your order.
Our Return Policy
You may return most unworn, unwashed items with original tags attached within 15 days of delivery for a full refund or exchange. Please note:
- All returns must include original packaging and tags
- Items must be in resalable condition
- Proof of purchase is required
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Swimwear (if hygiene seal is broken)
- Headwear that shows signs of wear
- Footwear that has been worn outdoors
- Personalized or custom items
How to Return an Item
Follow these simple steps to process your return or exchange:
- Contact Us: Email our customer service team at [email protected] with your return request (see template below).
- Get Approval: We’ll respond within 48 hours with a Return Authorization Number (RAN) and instructions.
- Package Your Item: Securely pack the item with original tags and include your order confirmation.
- Ship It Back: Send your return package to:
Rip Curl Returns
4584 Edsel Road
Long Beach, US 90802 - Track Your Return: Once received, we’ll process your refund or exchange within 3-5 business days.
Return Request Email Template
Subject: Return Request for Order #[Your Order Number]
Body:
Dear Rip Curl Customer Service,
I would like to return/exchange the following item from my order #[Your Order Number]:
– Product Name: [Product Name]
– Size/Color: [If applicable]
– Reason for Return: [Brief reason]
Please advise next steps for processing this request.
Best regards,
[Your Full Name]
[Your Contact Information]
Refund Information
Once we receive and inspect your return:
- Refunds will be processed to your original payment method within 5-7 business days
- Shipping costs are non-refundable (except for defective/wrong items)
- For exchanges, we’ll ship your new item once the return is processed
International Returns
For customers outside the U.S.:
- You are responsible for return shipping costs
- Customs fees/duties are non-refundable
- We recommend using a trackable shipping service
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and replacement.
Need Help?
Our customer service team is here to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll get back to you within 24 hours.