Welcome to Rip Curl Clothing Sale’s FAQ section! We’ve compiled answers to the most common questions about our surf-inspired products, shipping, returns, and more. If you don’t find what you’re looking for, our wave-friendly support team is always ready to help at [email protected].

About Our Products

What types of products does Rip Curl Clothing Sale offer?
We specialize in surf-inspired apparel and accessories including boardsports gear, bodyboards, footwear, headwear, and stylish options for both boys and girls. Our collection is designed for those who embrace the beach lifestyle.
Are your products authentic Rip Curl merchandise?
Absolutely! We offer 100% authentic Rip Curl products, delivering the same quality and style you expect from this iconic surf brand.
Do you offer products for both men and women?
Yes! While our menu shows separate sections for boys and girls, we carry a wide range of products suitable for all genders and ages who love the surf lifestyle.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting the “Create Account” option. This will allow you to track orders, save preferences, and check out faster in the future.
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page and enter your email address. We’ll send you a link to create a new password.
Can I modify or cancel my order after placing it?
We process orders quickly to get you your surf gear fast! If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t been processed yet.

Shipping & Delivery

Where do you ship?
We ship worldwide to most countries! However, we currently cannot ship to some remote areas and parts of Asia. If you’re unsure about your location, feel free to contact us before ordering.
What shipping options are available?
We offer two great options:
1. Standard Shipping ($12.95 flat rate via DHL/FedEx): 10-15 days after dispatch
2. Free Shipping (via EMS for orders over $50): 15-25 days after dispatch
How long does order processing take?
We process all orders within 1-2 business days. You’ll receive a confirmation email with tracking information once your order ships.
Why is my package taking longer than expected?
While we work with world-class carriers, delivery times may vary due to customs processing or peak seasons (like summer holidays). If your package is significantly delayed, please contact us with your order number.

Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. You can shop with confidence knowing your data is secure.
Why was my payment declined?
Payment declines can happen for various reasons including insufficient funds, incorrect card details, or your bank’s security measures. Please verify your information and try again, or contact your bank if the issue persists.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date you receive your items. Items must be unworn, undamaged, and in original packaging with tags attached.
How do I initiate a return?
Contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the process and provide return instructions.
When will I receive my refund?
Once we receive your returned items, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and bank.
Do you offer exchanges?
Currently, we process returns and you would need to place a new order for the correct item. This ensures you get your replacement as quickly as possible.

Contact Information

How can I contact customer service?
Our wave-friendly support team is available via email at [email protected]. We typically respond within 24-48 hours.
What is your physical address?
Rip Curl Clothing Sale
4584 Edsel Road
Long Beach, US 90802

Still have questions? Ride the wave of customer service and reach out to us anytime!